Practice the conversations
that run your salon.
Your team knows hair, color, and skin. The hard part is the conversations — with clients and with each other. Practice them here and learn to stay calm under pressure. The calmest person in the room has the most authority.
Built on the CALM method · People Skillz™
CClarify
Understand before reacting
AAcknowledge
Let them feel heard
LLead Calmly
Choose the response
MMove Forward
End with a next step
To start — I am a…
A People Skillz™ tool · The calmest person in the room has the most authority.